Rockland commuters are still complaining of late and no-show buses as a new company completes its third day of service.
The county says, however, that bus service was greatly improved Tuesday.
“Buses are on or close to schedule,” said Susan Meyer, spokeswoman for the Rockland Department of Transportation. “We were pleasantly surprised. The operator was very responsive.”
Brega Transport Corp. assumed control of the buses Sunday from Coach USA, which operated them since 1976. At least 34 drivers are new to the 11 bus routes, along with at least 52 drivers who have experience navigating them.
Mark Kalan of Valley Cottage said he was treated rudely when he called Brega on Tuesday to complain that the driver of the bus his wife was on was talking on his cell phone the entire time while he drove from Tarrytown to West Nyack.
“He’s responsible for the lives of all the people on the bus and he’s on the cell phone?” Kalan said. “No excuse for this.”
Haverstraw resident Philip Holder said his journey from Haverstraw to Suffern took him hours after his TOR bus never showed up in Haverstraw. He had to take a Coach bus instead to Nanuet and then a second Coach bus to Spring Valley. He said he waited for a bus that never showed up and ended up taking a cab instead.”
“I’m beyond frustrated,” he said. “This is ridiculous.”